Meeting with a donor is only the beginning. The real impact comes from the questions that deepen understanding and strengthen connection. Exceptional gift officers are naturally curious, skilled at asking thoughtful, authentic probing questions that uncover a donor’s motivations, values, and aspirations. These conversations not only build trust, but also illuminate the pathways that move relationships forward with purpose.

In this session, participants will learn how to use probing questions to elevate every donor interaction. Attendees will learn the importance of crafting and delivering questions that reveal what truly matters to donors and support a more strategic moves‑management process. Fundraisers will leave with practical tools they can apply immediately to create more meaningful, insight‑driven conversations.